Dynamic Response System
Alerts trigger push notifications in the app and across the portal. Caregivers access alerts via a shared desktop or phone, respond in real time, and log follow-up care notes for reporting.
Case Study
← Back to portfolioSenior Living Operations Platform
A web-based system for assisted living facilities to monitor residents, coordinate staff, and respond to emergencies.
Overview
- This project extended the Timex Family Connect ecosystem into an enterprise platform for senior living and assisted care environments. Instead of supporting a single family network, the system was designed for facilities managing many residents, devices, and staff roles.
- The portal served as a centralized operational layer for monitoring emergencies, tracking resident activity and location, assigning devices, configuring safe zones, and managing response workflows.
- My role focused on translating a connected product into a scalable service, defining information architecture, role-based administration, and workflows that functioned across web, tablet, and mobile.
Challenge
The challenge extended beyond a typical dashboard, requiring a system that could support real-time monitoring, operational setup, resident management, device inventory, and emergency escalation, all while remaining clear and usable for staff with varying levels of technical comfort. Requirements were initially broad and evolved over time, demanding an iterative approach.
- Support independent and assisted living facilities, not just single-family use
- Maintain a consistent experience across web, tablet, and mobile
- Sufrace urgent alerts without disrupting day-to-day workflows
- Manage both people and devices: residents, groups, admins, and hardware
- Support multiple emergency response models, including external (24/7 monitoring) partners
System Scope
EnterpriseConnect was envisioned as a facility-wide coordination system with multiple touchpoints. The responsive portal was meant to be the primary control center, with tablet and mobile versions extending access for staff on the move.
- Facility Admins allocated and acticated devices, monitored emergencies, alerts, staff configuration, and operations
- Residents could be active or non-active watch wearers and participate in groups or safezones
- Families remained part of the broader connected-care ecosystem via Timex Family Connect mobile app
The system was also structured for enterprise-level configurations:
- Centralized system for adding multiple facilities
- Facility-specific branding and identity
- Scalable model for many users, groups, and devices
Monitoring dashboard
A triaged alert system with prioritized, color-coded severity for SOS, falls, and low activity risk, where severity lowers over time and alerts automatically clear when conditions resolve.
Compatibility with mobile app
Multiple models developed supporting Caregivers with shared phones, personal phones, and family members who want to communicate with their loved ones easily via the app.
Information Architecture
I organized the product around core operational views, so staff could move from a facility-level snapshot into resident-specific details without losing context.
- Dashboard/Overview for daily summary, notifications, quick links, and add-watch actions
- Monitor A visualized grid using a simple grey/yellow/red status model tied to severity of alerts
- Residents for displaying unasigned users (bulk import) and watch wearers
- Alerts for triage and responding to alerts (notes)
- Devices for active/inactive hardware, IMEI handling (bulk import), and assignment workflows
-
Administration & Facility Setup - Settings
- Groups for activity-based or generic resident collections
- Safezones for location-based monitoring and map-based member views
- Admins for supervisor and manager roles with different levels of control
- Emergency Settings for facility contacts, secondary notifications, and escalation rules
-
Watch Wearer
- Features mirrored the Mobile app
- Dashboard view for quick access to basic features
-
Reporting
- Explored but not implemented
Emergency Response
Emergency settings were an important part of the system. The portal needed to support different response models depending on how a facility operated. In some cases the facility itself acted as the emergency contact for SOS and fall detection. In others, a PERS provider needed to be configured and assigned.
- Configure facility emergency contacts for SOS and fall detection
- Add secondary notification workflows through SMS, email, or in-app alerts
- Set up PERS providers and service-specific requirements
- Bulk assign models emergency coverage or PERS services to residents and devices
My Contribution
- Defined the structure of the portal as a scalable extension of the Timex connected-care ecosystem
- Mapped the major facility workflows across monitoring, administration, and emergency response
- Designed responsive concepts spanning desktop, tablet, and mobile touchpoints
- Developed feature direction for dashboard, map, trends, people, alerts, devices, and settings
- Helped shape role-based administration, facility branding, and cross-surface consistency
- Translated a complex service model into clear, navigable UI concepts for stakeholders and partners
Outcome
The portal and system expanded the product from a consumer watch and app experience into a broader platform for care operations, supporting facility staff, resident safety, and partner-led service models. The work involved significant complexity across systems, stakeholders, and workflows.
While the concept was not fully realized as a commercial product, it demonstrated the potential for a focused, well-executed system for safety and communication in senior living environments. The platform continues to see use through pilot deployment and partner adoption, validating key aspects of the system in real-world conditions.
← Back to portfolio
Let’s work together
Available for product design, UX leadership, and complex systems work.
Contact Me